General Terms & Conditions
These terms and conditions apply as general terms and conditions for availing services and purchase of products at Jyoti's Hair and Beauty Salon. Additional terms and conditions may apply in respect of the particular service, promotion and products. These terms and conditions are subject to change without any prior notice. Hence, customers are requested to refer to the terms and conditions from time to time and before availing any service. Further, by availing the services/purchasing products, the customer shall be deemed to have accepted all the below mentioned Terms and Conditions and it constitutes a contract between the customer and Jyoti's Hair and Beauty Salon.
APPOINTMENT & CANCELLATIONS
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It is advisable to book an appointment before visiting Jyoti's Hair and beauty salon to avoid disappointments.
We will be happy to change / reschedule your booking with prior notice subject to availability of spare appointment slots.
We hold appointments for 30 minutes post the booked time. In case of no show within 30 minutes, your appointment shall be treated as cancelled. No refund will be processed for payments made towards any missed appointments, the appointments can only be rescheduled for a different day and time as per the convenience of the customer.
CONSENT AND CONTRAINDICATION
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Wherever applicable, please fill up the “Declaration cum Consent” form when handed over by the salon with true and complete information which would enable us to offer accurate consultation and services.
Before availing any new service, we recommend that you take a patch test for all products used in providing the service to avoid any reaction and to protect your well-being.
Whilst booking an appointment/availing services, please notify us if you are pregnant to enable us to ensure your comfort, safety and at the same time accurate services for your needs as certain services may not be advisable.
Please inform your Expert of any medical conditions prior to your service, as some Services may not be appropriate for you.
CUSTOMER/ SERVICE REFUSAL
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We reserve the right to refuse a customer/any service should we feel that the service requested for is against SOP or may not be safe/suitable for the customer given the medical / hygiene / physical condition as disclosed by the customer during the consultation process.
Jyoti's Hair and Beauty Salon and its staff also reserves the right to refuse service to any customer should they feel threatened due to verbal or physical abuse of any sort.
PRICES
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Jyoti's Hair and Beauty Salon reserves the right to alter prices of any services/products without any prior notice.
Prices as on date of service delivery/product purchase will be billed and are subject to tax at prevailing rates.
SAFETY
​All valuables carried into the salon are at the sole responsibility of the customer. Jyoti's Hair and Beauty Salon would not be liable for any loss or damage of the same.
Jyoti's Hair and Beauty Salon gives utmost importance to conduct of business practices with highest standards of health, safety, ethics & compliance with applicable laws and regulations.
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REFUND & EXCHANGES
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Jyoti's Hair and Beauty Salon follows a “No Refund” Practice. In the unlikely circumstance that the service delivered has not been up to your satisfaction, please register your complaint on jyotiashara65@gmail.com / 9433309324 within 15 days of availing the service.
After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.
For “Returns & Exchanges”, we accept damaged, un-opened and unused products for exchange (no refund) with a valid bill within 7 days of the bill date.
GIFT CARDS/VOUCHERS/COUPONS
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Gift Cards/Vouchers/Coupons will be honoured at Jyoti's Hair and Beauty Salon provided they are produced for redemption as per the terms and conditions thereof within the validity period of such vouchers and coupons before the bill is made.
Gift Cards/Vouchers/Coupons cannot be redeemed for cash and cannot be exchanged/clubbed with any other offer being run at Jyoti's Hair & Beauty Salon.
SUBSCRIPTIONS, OFFERS AND PROMOTIONS
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Any subscription plan once bought even if by mistake is non refundable and non transferable against any other name under any circumstances and must only be used by the person registered with the subscription service.
The subscription discount cannot be clubbed with any other ongoing offers and promotions.
Services and products available under the offer/ promotion scheme will also be available without the offer/ promotion.
Offers and promotions cannot be exchanged for monetary compensation;
Jyoti's Hair and Beauty Salon reserves the right to withdraw or modify the existing subscriptions services without any prior intimation.
PAYMENTS AND BILLING
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We accept payments made in cash/Credit/Debit cards affiliated with Visa, MasterCard and Amex
Please ensure to collect your Bill on the completion of services provided. In case your valid Email ID is registered with us we will send you a bill via email after closing the bill in the system. You may also opt for a physical bill at the salon.
In case no bill has been shared through any mode of communication within 72 hours of the completion of service by the Salon, please report it by writing to us at jyotiashara65@gmail.com /or calling us on 9433309324. The e-Gift Card is one time redeemable only on services.
A duplicate bill can be procured within 15 days for the services availed at Jyoti's Hair & Beauty Salon.
In case any discrepancy is noticed in the bill, then the same should be resolved/registered with jyotiashara65@gmail.com/ 9433309324 or by visiting the salon from where services were availed within 15 days.
DATA SECURITY
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Customers are requested to accurately share all necessary details while filling the Declaration cum Consent form, as the same is in your best interest.
All Personal Information /Sensitive personal data or information provided by the customer while booking appointments, consultation procedures or filling consent forms is out of the customer’s free consent to enable the Company to carry out the services. Further Jyoti's Hair and Beauty Salon shall keep the Personal Information/Sensitive personal data or information provided by the customer confidential and may store the same for future reference and use and for providing and recommending any other products and/or services or marketing purposes. Please refer to our privacy policy on https://www.jyotishairandbeautysalon.com/privacypolicy to understand the way we use personal information collected from you.
Amongst others we use the personal information provided by you to contact you for informing you of our products, offers, services and promotions and other legitimate marketing purposes. If you would rather not receive these, please send an email at jyotiashara65@gmail.com.
CUSTOMER CARE
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Please email jyotiashara65@gmail.com / 9433309324 in case of any query, grievance/complaint/feedback.
Please visit our website on : https://www.jyotishairandbeautysalon.com/termsandconditions for detailed terms and conditions which apply in relation to products & services at Jyoti's Hair and Beauty Salon.